Return Policy


Our colors are formulated to match, guaranteed. If for any reason you don’t love it, our color experts will work with you until a match is achieved or your money back.

Our color experts have spent seven years formulating these shades to ensure a perfect match for any and every hair color. If the shade doesn’t match when you get it at home we will ship you out the best shade or help create a custom shade for your hair.


If you don’t love your products we will return your purchase 100%. Send us an email to with your order number and the name/shade of the product you would like to return. Returns must be made within 30 days of purchase. 

TRUHAIR can only give refunds on items that were purchased on our website ( Products sold from Amazon or any other third-party stores are not accepted and can only be processed through each online retailer.